SHIPPING POLICY

SHIPPING

Order tracking information for your order will be emailed to you the day your order is shipped. We cannot be held responsible for packages lost or stolen if they tracked as delivered by the shipping service.

  • Processing time is 2-4 Business Days (M-F). If Priority Mail was selected, it will be delivered 1-2 business days after processing time. Once shipped U.S. orders should arrive within 3-5 business days.

All shipping and taxes are the responsibility of the recipient.

We do not decide how much to charge for taxes or shipping, and the money put into taxes and shipping does not go to us as well

 

 CUSTOM CHARGES 

Can you tell me how I'll be charged for customs and import charges?

Unfortunately, we have no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Some delays in shipping may be expected.

 

MISSING DELIVERED PACKAGE

If the tracking status for your package shows "Delivered" but you have not received the parcel:

  • Please verify your shipping address associated with the order.
  • If the address is correct, look for a notice of attempted delivery by your mail carrier.
  • Please look around the delivery location for your package and ask any family members or housemates if it is possible they received the package on your behalf and did not tell you.
    • If you're comfortable, reach out to your neighbors to see if the package was delivered accidentally to their address.
  • If in the event your package is still not located: you must call your local post office responsible for the delivery to see if they are holding the parcel for any reason or if there have been any reported delivery delays in your area. OR file a missing package report with them personally with your provided tracking number.  
  • Many carriers now have scanners that are equipped with GPS tracking and the postal inspectors can find out exactly where the package was delivered. If your package was delivered to the wrong address they may be able to retrieve it and get it to you.

Thank you